Here are some frequently asked questions and answers about using the app.

Frequently asked questions and answers about initial setup

(Mac) Many files exist under dist folder

The Mac version has different specifications from the Windows version. There are a lot of files in the IZANAMI folder […]

(Mac) Make sure the app is in the dist folder.

Due to the characteristics of Mac, it seems that the Mac OS automatically changes the execution location when downloading from an uncertified server. In this case, the application does not work because the configuration file cannot be recognized. *You cannot proceed from language selection. I […]

I can't download the app in google chrome.

When you try to download IZANAMI with Google chrome, the following message may appear and you may not be able to download it. IZANAMI is a program that communicates with the outside due to its characteristics, so it is judged as a virus and downloaded […]

When I try to launch the app it says "Some features of this app are blocked by Windows Defender Firewall"

A warning may appear when starting IZANAMI for the first time. In that case, please click the part of the image and allow it. If you do not give permission, the application will not start or you will not be able to create a business list properly. […]

When I try to download IZANAMI, it says "IZANAMI.zip is not a commonly downloaded file and may be harmful"

When you try to download IZANAMI, you may get a message saying "izanami.zip is not a commonly downloaded file and may be harmful". In that case, refer to the image and enter the “^” at the bottom left of the screen […]

Launch FAQs and Answers

(Mac) Many files exist under dist folder

The Mac version has different specifications from the Windows version. There are a lot of files in the IZANAMI folder […]

(Mac) This software cannot be opened because apple cannot verify it is malicious. error is displayed.

If you get this message and can't start it, Control-click IZANAMI.app and choose Open from the shortcut menu. Now you can open the app.

App hangs in the middle of launching

If it stops at the authentication screen, please try the following. The driver is old or corrupted for some reason There are cases where the driver file is old or corrupted for some reason. In this case, re-download the driver file […]

Collecting FAQs and Answers

I get an "authentication failed" error during collection

IZANAMI, by its nature, communicates with the server to maintain the integrity of the data when it is collected. Blocking this communication will prevent data from being collected correctly. Please make the following settings. If you are blocking with a firewall, I […]

I want to collect email addresses

The email address is set to always be acquired. If it is not published, it will not be obtained, so it is not guaranteed to be obtained.

Collection stops in the middle.

If the files in the "out folder" have not been updated for more than 3 hours, collection has stopped for some reason, and the collection status of the app has not been updated even though collection is in progress. , collection may have stopped for some reason […]

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